Cookies and Privacy Policy
At LIQUONA we are committed to safeguarding and preserving the privacy of our clients and website visitors. This website privacy policy has been provided by the legal resource DIY Legals and reviewed and approved by their solicitors.
This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.
We do update this Policy from time to time so please do review this Policy regularly.
Information we collect
In running and maintaining our website we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Information provided voluntarily by you. For example, when you register for information or make a purchase or request a quote for work.
Information that you provide when you communicate with us by any means.
Use of cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website or websites connected with LIQUONA should we choose to advertise.
Use of your information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.
Storing your personal data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.
The sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.
Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
Digital Marketing Service Providers
We engage carefully selected third-party partners and service providers who process personal data on our behalf in compliance with GDPR. From time to time, we appoint digital marketing agencies to conduct outreach and marketing activities on our behalf. As part of these activities, personal data may be processed in accordance with applicable data protection laws. Our appointed data processors include:
(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro is registered with the ICO Reg: ZA346877. Their Data Protection Officer can be emailed at: dpo@sopro.io“
Disclosing your information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
In the event that we sell any or all of our business to the buyer.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
Third party links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.
Access to information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £20 to cover costs incurred by us in providing you with the information.
Contacting us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at info@liquona.com – a member of the team will review and come back to you.
Privacy Policy for our Meta Quest VR Experiences
At LIQUONA, we prioritize the privacy and security of our users. This Privacy Policy outlines the personal data we collect, how it is used, and how we protect it. By using our apps developed for the Meta Quest platform, you agree to the collection and use of information in accordance with this policy.
We periodically update this Privacy Policy, so please review it regularly.
1. Information We Collect
1.1 Website Usage
When using our website, we may collect and process the following data:
a. Information about your visits
This may include pages viewed, resources accessed, traffic data, location data, and other communication data. This information is statistical and does not personally identify you.
b. Information you provide voluntarily
Such as when you:
Register for information
Request a quote
Make a purchase
Contact us by any means
c. Cookies
Cookies may be used to gather basic information about your computer to improve website performance and visitor experience.
You may disable cookies through your browser settings if you wish.
Our advertisers or plugins may also use cookies, including those used by the Sopro plugin (see section 3.2 below).
1.2 Data Collected Through Our VR Applications
Including IBMS SpaceLab, Pendle Manor
Our Meta Quest VR applications collect minimal, anonymised data only. We do not collect personally identifiable information through the app unless you choose to contact us directly.
The app may collect:
a. Gameplay & Progression Data (via Unity Analytics)
Examples include:
Level or task completion
Game interactions
Session duration
General in-app behaviour
This data is anonymous and is used solely to improve app performance, user experience, and stability.
b. Device & Performance Data
Examples include:
Device model and type
Operating system version
Crash logs or performance diagnostics
This information is anonymised and used only for technical support and optimisation.
No PII Collection
IBMS SpaceLab, Pendle Manor and our other VR apps do not collect:
Name
Email address
Location data
Audio, video, or biometric information
We only receive personal details if you contact us voluntarily (e.g., for support).
2. How We Use Your Information
2.1 Website
Provide information requested about our products or services
Supply details of products or services that may interest you (with your consent)
Notify you of changes to our website or services
Support purchases and customer enquiries
Where consent has been given, we may allow selected third parties to provide information on unrelated products or services you may find interesting. This consent can be withdrawn at any time.
2.2 VR Applications
IBMS SpaceLab, Pendle Manor and others
Data collected through the app is used solely to:
Fix bugs or technical issues
Enhance device compatibility
Analyse general usage trends (anonymously)
We do not use app data for advertising, profiling, or marketing.
3. Third-Party Data Processing
We use Unity Technologies to process anonymized game progression data for analytics purposes. Unity Analytics adheres to strict privacy practices, and no personal data is shared with them. For more details, please review Unity’s privacy policy here: Unity Privacy Policy.
Additionally, we may work with trusted third-party service providers for functions such as app hosting or customer support. These providers are contractually obligated to safeguard your data in accordance with privacy laws.
4. Cookies and Tracking Technologies
Our app does not use cookies or similar tracking technologies. However, if cookies are used on our website or in other parts of our business (e.g., for digital marketing), we will inform you and provide the option to reject them.
(i) Cookies Used by the Sopro Plugin
The Sopro Plugin uses cookies to enhance website performance, functionality, and analytics. Below is a summary of the cookies used by the plugin:
Regular Cookies
_obid
Purpose: Tracks unique visits to the site and relates them to the email campaign.
Expires: 1 year
Role: Performance / Analytical
_obid_visit
Purpose: Identifies a session across multiple pages; not linked to personal data.
Expires: 4 hours
Role: Advertising / Tracking
Webchat – Specific Cookies
cuid_*
Purpose: Used as a session cookie in the webchat not linked to personal data.
Expires: 15 days
Role: Functional
5. Data Retention and Deletion
We retain game progression data for as long as necessary to fulfill the purposes outlined in this policy. If you wish to request the deletion of your game progression data, please contact us at info@liquona.com. We will process your request in accordance with Unity’s data deletion policies.
6. Data Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Unity Analytics processes your game data securely in accordance with their privacy practices.
7. Your Rights and Choices
In accordance with data protection laws, you have the following rights regarding your personal data:
Access: You can request access to the data we hold about you.
Correction: You can request corrections to any inaccurate data.
Deletion: You can request the deletion of any game progression data collected through Unity Analytics.
To exercise any of these rights, please contact us at info@liquona.com.
8. Data Transfers
If we transfer your data outside of the European Union for processing, we ensure that it is processed in accordance with applicable data protection laws. By using our app, you consent to this transfer, storage, or processing of your data.
9. Third-Party Links
Our app may contain links to third-party websites. We do not endorse or control the privacy practices of these sites, and you should review their privacy policies before submitting any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will notify users by updating the date at the top of the policy. Please review this Privacy Policy regularly to stay informed of any changes.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
Email: info@liquona.com
Website: liquona.com